Legal

Privacy & Cookie Policy

Last updated: June 2025 · New Hope Technology, Morogoro, Tanzania

1. Introduction

New Hope Technology ("we", "us", or "our") operates the website newhope.co.tz. This Privacy & Cookie Policy explains how we collect, use, disclose, and protect information when you visit our website. By using our website, you agree to the terms described here.

2. Information We Collect

We collect two categories of information:

Information you provide: Name, email, phone number, and message when you contact us via the Contact form.
Information collected automatically: Pages visited, time spent, device type, browser, operating system, scroll depth, and click interactions — collected only when you give analytics consent.

We do not sell, trade, or rent your personal information to any third party.

3. How We Use Your Information

To respond to your enquiries and provide our services
To improve our website and user experience (with your analytics consent)
To send service-related communications
To comply with legal obligations

4. Cookie Policy

We use cookies — small text files stored on your device — to make our website work and to understand how visitors use it. We will always ask for your consent before placing non-essential cookies.

Category	Purpose	Consent Required?	Duration
🔒 Necessary	Session management, CSRF protection, visitor ID	No — Always On	Session / 1 year
📊 Analytics	Page views, time on page, scroll depth, device, browser	Yes	1 year
📣 Marketing	Campaign tracking, referral source measurement	Yes	1 year
⚙️ Preferences	UI preferences and personalisation settings	Yes	1 year

You can change your cookie preferences at any time by clicking the button in our website footer.

5. Third-Party Services

We may use the following third-party services, each with their own privacy policies:

Google Analytics — website analytics (only with your consent)
Beem Africa (SMS) — for delivering SMS communications you request
Google Fonts — for website typography (may set cookies)

6. Data Retention

Contact form data is retained for up to 2 years. Analytics and cookie consent data is retained for 1 year. You may request deletion of your data at any time by contacting us.

7. Your Rights

You have the right to:

Access — request a copy of the data we hold about you
Rectify — ask us to correct inaccurate data
Erase — ask us to delete your personal data
Withdraw consent — change your cookie preferences at any time
Object — to processing of your data for marketing purposes

8. Security

We implement industry-standard security measures including HTTPS encryption, CSRF protection, and rate limiting to protect your data. No transmission over the internet is 100% secure, but we take all reasonable steps to protect your information.

9. Contact Us

For any privacy-related questions or to exercise your rights, contact us at:

New Hope Technology
Morogoro Mjini, Morogoro Region, Tanzania
Email: info@newhope.co.tz
Phone: +255 769 147 716

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